Moving ? No problem! With StudyAssur, you can independently modify your home insurance policy online, 24/7, 365 days a year. It's very simple: log in to your customer account and go to the « My Policies » section. For your policy, click the « Modify » button and proceed to step 4 to change the address. Simply changing your address without modifying the number of rooms or coverage is free of charge. After making this change, you will receive your new certificates by email within 5 minutes.

In the event of a claim, don’t panic: you’re never alone. As soon as you notice a problem, you can file your claim in just a few clicks from your customer account (under « My Contracts » > « File a Claim »). Our platform is accessible 24/7 so you can act as quickly as possible.

Once you’ve filed your claim, you’ll instantly receive an email confirmation. But our commitment doesn't stop there: at StudyAssur, we support you every step of the way. As soon as your claim is processed, one of our dedicated advisors will contact you by email to personally guide you through the process. This email will include your claim reference number and your advisor’s direct phone number. Whether by email or phone, we remain at your disposal to answer your questions and support you until your case is fully resolved.

Do you want to terminate your home insurance policy early? No problem! With StudyAssur, you can independently request the cancellation of your policy 24/7, 365 days a year, directly online. Simply log in to your customer account and go to the « My Policies » section. Next to your policy, click the « Cancel » button. Complete the form and remember to upload your supporting documents (exit statement, notice of departure, cancellation letter). Rest assured that your cancellation request will be processed as quickly as possible.