Les cookies assurent le bon fonctionnement de nos services. En utilisant ces derniers, vous acceptez l'utilisation des cookies, en savoir plus. J'ai compris

F.A.Q.
All the answers to your questions

Home multi-risk insurance

As part of your home insurance, you can benefit from a private liability, school life and internships by simply adding this option to the essential package guarantees. When you prepare the quote (STEP 1/6: YOUR NEEDS), answer YES to the question: Do you need private liability, school and work experience insurance?

In fact, when you enroll in a university, a vocational high school, a school or more generally in a higher education institution, you are often asked (see required) to produce a certificate of civil liability (RC). Indeed, this civil liability is intended to cover you in case of bodily injury or material that you could cause to a third party during the activities of your student life such as internships in companies, trainings, courses or activities of your privacy such as babysitting, sport, ...

If you have subscribed to this option (STEP 1/6: YOUR NEEDS), you can find and download your certificate of liability insurance for private life, school and work placements in your customer account. In the section "MY CONTRACTS" with regard to your "HABITATION PLUS" housing insurance policy, your certificate is on the last page of the special provisions (Icone pdf).

You will soon be moving out and therefore want to change the address of your student housing to be insured. It's easy, just sign in to your customer account and enter in the MY CONTRACTS section. With regard to your "HABITATION PLUS" contract, click on the pencil icon . Your contract is edited as you originally subscribed.

- Validate "STEPS 1/6, 2/6 and 3/6" without changing anything.
The price indicated in STEP 2/6 (RATES AND GUARANTEES) does not take into account your initial payment. The contribution you have already paid will automatically be deducted in STEP 5/6 (SUMMARY). In the case of a simple change of address, there is no additional cost, this change is completely free.
- In "STEP 4/6", change the address and indicate the start date for the effective date of the contract and proceed to "Step 5/6" (SUMMARY). Please note that StudyAssur covers your old home and new home simultaneously for a period of 15 days. You can anticipate the modification of your contract and move with confidence.
- In "Step 5/6" (SUMMARY), at the bottom of the page, we indicate that the amount to pay online is 0.00 € TTC, simply check the acceptance boxes and save the changes.
- Following this change of address, you will receive in the next few minutes, directly in your e-mail box, your certificate of housing insurance indicating your new home to be insured. You can also find this new certificate in your customer account.

You want to add a third-party liability insurance cover, school and internships because your contract does not have this option. It's easy, just sign in to your customer account and enter in the MY CONTRACTS section. With regard to your "HABITATION PLUS" contract, click on the pencil icon. Your contract is reissued as you originally subscribedt.

- In "STEP 1/6" (YOUR NEEDS), answer YES to the question: Need a liability insurance for private life, school and work placements ?
- Validate "STEPS 2/6, 3/6 and 4/6" without changing anything.
The price indicated in STEP 2/6 (RATES AND GUARANTEES) does not take into account your initial payment. The contribution you have already paid will automatically be deducted in STEP 5/6 (SUMMARY).
- In "Step 5/6" (SUMMARY), at the bottom of the page, we indicate the amount to pay online. This amount results from the difference between the initial contribution paid and the amount of the reassessment. You only pay for this difference. Check ​​the boxes of acceptance and pay on line.
- Following this contract modification, you will receive within the following minutes, directly in your e-mail box, your new certificate of housing insurance stating that you are now covered by private liability, school and work placements. You can also find this new certificate in your customer account..

You wish to cancel your home insurance contract with StudyAssur. It's easy, just sign in to your customer account and enter in the MY CONTRACTS section. With regard to your "HABITATION PLUS" contract, click on the cross-shaped icon.

- You have a period of 14 days from the initial subscription date to make your request.
- Your cancellation request does not generate any fees and you are fully refunded.
- Your request is taken into account without any proof, you have no document to produce.
- You are directly refunded to the bank account of the credit card used to pay the subscription
EFFECTIVE DATE
Your home insurance policy takes effect the same evening of your subscription (at 00:00). However, you can anticipate your subscription and specify an effective date until D + 30. For example, if you move on September 15th, you can subscribe on August 16th and indicate a desired date of effect as of September 15th. This facility, will allow you from 16 August (the day of your subscription) to receive a certificate of housing insurance to send to your lessor, indicating that the day of your move in (15/09) you will be well insured !

END DATE
Whatever the date of your subscription between the 01/06 of the year N and the 31/05 of the year N + 1, your home multi-risk insurance contract always ends on 31/08 of the year N + 1. The prices indicated are fixed and without prorata temporis. Our home insurance contract is NO TACITE RECONDUCTION. It is your responsibility to renew your contract each year before 1 SEPTEMBER. The services of StudyAssur will not fail to notify you by email of the imminent end of your contract and will invite you by a quick and easy online procedure to renew it. (a few clicks will suffice !)

Sponsorship

You want to sponsor a friend or a relative, the approach is very simple !
You just have to meet the conditions below: :
be a natural person aged 18 and over,
• have a StudyAssur customer account for more than 14 days,
• have at least one insurance policy in place at StudyAssur for more than 14 days,
• be up to date with the payment of your insurance premiums,
• not to be an employee of SAS G2MS Consulting
• have accepted the rules of the sponsorship (Appointment in your personal space> Sponsorship)

Download the sponsorship rules
You can sponsor any student friend who does not already have a referral and does not yet have a StudyAssur account.
For each sponsorship, you will receive an Amazon.fr Gift Card worth € 2 !

Download the sponsorship rules
No, there is no limit to the number of sponsorships. You can sponsor as many friends as you like.
You receive an Amazon.fr Gift Card worth € 2 each time you sponsor a friend.

Download the sponsorship rules
To obtain your code of sponsorship, go in your personal space heading "Sponsorship"
Our system will automatically know if you are eligible for "Sponsorship" status.

2 possible cases :
- If you are not eligible: a message warns you that you do not currently qualify for sponsorship.
- If you are eligible: a message invites you to validate the conditions of the sponsorship rules.
When you check the conditions of the sponsorship rules, your sponsorship code will be displayed.
Your sponsorship code consists of a sequence of 3 letters and 4 digits.

Download the sponsorship rules
Your sponsorship code is the same over time, it is awarded to you once and for all.
Your sponsorship code remains valid as long as you have at least one active contract in progress at StudyAssur.

Download the sponsorship rules
When your friend(s) creating their studyAssur account, they should simply indicate your sponsorship code in the field "Partner or sponsor code"

Download the sponsorship rules
First of all, your "friends" must meet all the following conditions : 
• be a natural person aged 18 and over,
• have never been insured at StudyAssur before,
• open a StudyAssur customer account with your sponsorship code,
• not already sponsored by another person,
• have at least one insurance policy in place at StudyAssur for more than 14 days,
• be up to date with the payment of his insurance premiums,
• not to be an employee of SAS G2MS Consulting.

If your friends meet the above conditions perfectly, they will be automatically recognized by our system.
Your sponsored friends will be displayed in your dashboard in the "Sponsorshipl" section of your customer account.

Download the sponsorship rules
You have nothing to do, we manage everything for you! Following the validation of the respect of the conditions of the sponsorship, you will automatically receive the code of the Amazon.fr * Gift card of a value of 2 € in your box e-mail. Note that you receive as many codes as sponsored friends.

Download the sponsorship rules
You will receive in your email box your Amazon.fr Gift card within one month after the effective date of the first insurance contract taken out by your sponsored friend.

Download the sponsorship rules
Do not worry, you have time in front of you! The expiration period is 10 years after the date of issue.

Download the sponsorship rules

SPONSORSHIP
Invite your friends to join StudyAssur

Invite your friends to join StudyAssur and have them discover a new insurance experience. Open a StudyAssur account to get your referral code and receive Amazon.fr gift vouchers worth 2€ per sponsored friend.

Invite your friends

(* Offer subject to restrictions, see details on www.amazon.fr/gc-legal)

Send your code to your friends

Open the "Sponsorship" section from your customer account by tapping the gift symbol. Copy and share your code with your friends.

Your friends use your code

If your friends sign up for a contract with your referral code, it will be automatically recognized and the referral will appear in your dashboard.

You are rewarded

Once the subscription of your friends has been validated, we send you directly to your e-mail box an Amazon.fr gift voucher worth € 2 per sponsored friend.

Take advantage of our great deals : subscribe !